Browse our Frequently Asked Questions for quick answers on E-ticket delivery, mobile tickets, cancellations, amendments, and customer support to help you book with confidence.Frequently Asked Questions
When will I receive my E-ticket?
Is my ticket mobile ready?
I have not received my ticket.
What are the cancellation terms of my ticket?
My plans have changed, how do I cancel my ticket?
My plans have changed, and I need to amend my ticket.
I have lost my ticket.
I can’t find my booking reference or E-ticket.
The venue was closed on the day of visit. What now?
Who do I contact if I need to speak to someone?
Most E-tickets are instant and will be emailed to the email address provided. If your ticket is not instant, it will state in the ticket description and will be emailed within 72 hours.
Your ticket will display ‘mobile ready’. If it does not show as mobile ready, please print a copy to hand to the venue.
Check your junk/spam in the first instance. If not received, please email [email protected] and we will re-send them to you. If you are travelling within 48 hours, please call our contact centre.
The cancellation terms are clearly stated on the website when booking your ticket.
Your ticket can be cancelled as per the cancellation terms on the website and printed on your ticket. Please email [email protected] during UK business hours (9:00am–5:00pm) to request cancellation. Alternatively, please contact our contact centre.
Your booking will need to be cancelled and a new booking made via the website.
Don’t worry, your E-tickets can be re-sent. Please email us and we will re-send them. If travelling within 72 hours, please call our contact centre, [email protected].
Email our contact centre on [email protected], and we will locate your booking and email your E-ticket.
Contact us via email with your booking reference and we will investigate and be in touch.
We have a friendly UK Customer Service Contact Centre, open Monday–Friday. Please see below for opening hours.